Return Policy

Return Policy


We have worked very hard to create a full safety package to ensure your DecoCookies will arrive safely. If there is anything wrong with your order, please email us at hello@decocookies.com, we will give you a painless solution that fits your entire satisfaction.


Returns 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

 - Any item that is returned more than 10 days after delivery 

To ask for a refund please contact us at hello@decocookies.com 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and it will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at hello@decocookies.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it send us an email at hello@decocookies.com

We have worked very hard to create a full safety package to ensure your DecoCookies will arrive safely. If there is anything wrong with your order, please email us at hello@decocookies.com, we will give you a painless solution that fits your entire satisfaction.

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Contact Us

hello@decocookies.com


Popular Links

Contact Us

hello@decocookies.com


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